Reputation Management
Google Reviews, reported the right way.
You tell us what happened — we handle all correspondence and the complete technical process with Google. Discreet and documented; the decision rests with Google alone.
Mark T.
Local Guide · 14 reviews
Was never a customer, but bad service!
Example only · name is fictional
Report being prepared
Per customer account: no verifiable customer relationship
We are a marketing agency, not a law firm. We do not provide legal advice and do not assess the legal merits of your review. We only submit your own account of the facts through Google's official reporting form and handle the technical process. The decision on removal rests entirely with Google. For a legal assessment or to pursue a claim, please consult an attorney.
What Google accepts as a report
Not every review gets removed by Google.
Google alone decides whether a review violates its own guidelines. Here's an overview of the categories Google itself lists in its policies. This classification is based solely on Google's content policies — not on German law. Whether a matter is additionally relevant in legal terms is something we cannot and may not assess; that is a matter for a lawyer.
Demonstrably False Claims
A customer who never visited, a service that was never provided. These accounts are the easiest to back up with documents such as invoices or calendar records.
No Recognizable Customer Relationship
Former employees, competitors, profiles without real context. Google requires an actual customer relationship for a review — if there is none, it can be reported.
Insults Without Substance
Pointless disparagement, personal attacks, discriminatory language with no connection to the actual service — not allowed under Google's own content policies.
Exposure of Protected Data
Reviews that expose employee names, health data or other sensitive information — a case Google usually handles quickly.
Reviews Tied to a Demand
Tied to a demand ('5 stars for a discount') or part of a recognizable campaign pattern. We document the facts for the report.
Off-Topic Content
Political statements, advertising, content unrelated to the reviewed business — a clear violation of Google's own guidelines.
Our process
Three steps from your account to the status.
You describe the case, we handle the correspondence and the complete technical process with Google. Whether and how Google decides rests entirely with Google.
Your Case, Your Words
Tell us what happened and send us the link to the review — that's all we need.
Correspondence and Handling
We take care of all written correspondence and the technical process with Google — discreet, documented step by step.
Documented Status
The result is a documented outcome — we can promise nothing, because the decision rests with Google alone.
The honest part
What often gets overlooked.
A negative Google review feels like a gut punch. Customers who've been loyal for years suddenly scroll past. A single hostile comment can relativise weeks of honest work overnight.
Many business owners don't know that Google itself has clear rules on what's allowed. The catch: the reporting process is formal and needs a clean, complete account of the facts — otherwise the first submission already draws a follow-up question from Google.
We've been doing this for years and recognize the recurring patterns: the review from a former employee with no documented customer contact, the competitor attacking through multiple profiles, the review that comes from somewhere the reviewer never visited. How your account is classified by Google is Google's call — we make sure it arrives complete and easy to follow.
What we can promise: an honest response within one business day on whether your account is formally complete enough to file a report with Google — regardless of how your prospects stand. We do not evaluate prospects of success and do not provide any legal opinion. If details are missing, we'll tell you. We cannot promise a specific outcome — the decision rests entirely with Google. No subscription traps, no fear-mongering, no sales pressure.
FAQ
Frequently asked questions.
No. An honest, factual review from a real customer stays — even when uncomfortable. We only submit reports based on your own account of the facts, referencing Google's own content policies. Whether a review is actually removed is decided by Google alone.
That depends on Google, not on us. For clear cases — such as a missing customer relationship — Google often responds within 3–7 days. Other reports can take several weeks, sometimes longer. We keep you updated at every stage.
The initial intake of your case is free. For the submission and technical handling we charge a fixed fee, regardless of Google's final decision. We tell you the exact amount up front, before anything is commissioned. No hidden costs, no upfront payment. We cannot promise a specific outcome.
Then a report is rarely the right path. Instead we work on two things in parallel: a strong public response (often more important to future readers than the criticism itself) and a strategy to systematically collect real positive reviews. A single 1-star review among 40 positives is not a problem.
No. We're a marketing agency and don't provide legal advice. We submit your own account of the facts through Google's official reporting form and handle the technical process. If you also want to pursue legal action against a review — for example a cease-and-desist letter — we can refer you to an attorney from our network. That part we don't handle ourselves.
Yes, and it happens fairly often on first submissions — Google's initial review is automated and conservative. If a report is denied, we look together at whether additional information makes a renewed report worthwhile. There's no guarantee of a specific outcome.
Based in Stuttgart, working nationwide and internationally for English-speaking clients. Google's reporting process is location-independent, and we work fully remote with clear email reports and optional video calls. Clients in Hamburg, Berlin, Munich, Frankfurt — and English speakers across Europe — all welcome.
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Let's work on your case together.
Send us the link and your account of the case. Within one business day we'll tell you whether your account is formally complete enough to file a report with Google — regardless of how your prospects stand, and without any legal opinion on our part. Free and without obligation. We cannot promise a specific outcome.
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